Diploma in Hospitality, Aviation & Tourism Operations ( DHATO) | 12 Months Hospitality, Aviation & Tourism Operations course | IIAS - Siliguri

Course Overview

This 1-year programme is focused on developing a broad understanding of the operational aspects of the international hospitality industry while building knowledge of key operations principles of the aviation & tourism industry. The curriculum of this course has been designed in a multidisciplinary format which allows students to learn the aspects of the three interconnected sectors in one.




Domestic Tourism is booming post-pandemic and International Travel is almost returning to pre-pandemic levels.

India has become the third-largest domestic aviation market globally and is expected to overtake the UK to become the 3rd largest air passenger market by 2024.

Course Information

Duration: 12 months ELIGIBILITY: Class 12 pass or equivalent Internship: 16 weeks


The students are shaped in line with all the essential elements which prepare them for the service sector and field of airline operations in areas of inflight services, flight management, and ticketing amongst others. Students will get to develop an understanding of the hospitality and tourism aspects which include passenger handling, ticketing, and food and beverage services amongst others.



  • Hands-on learning is emphasised in our state-of-the-art practical labs to ensure students are well-updated regarding the latest developments in the field of global hospitality.
  • Experiential learning is one of the core learning attributes, the students are granted the liberty to innovate and experiment under the guidance of experienced faculty.
  • Realising the need of the hour, the curriculum also includes special English communication sessions which run round the clock during the course duration.
  • To keep our students motivated and confident, students learn from industry experts and trainers who are invited from time to time.


REAL-WORLD EXPERIENCE: Students are further provided with an opportunity to refine their skills and experience the real world during their industrial training of four months.

Study Plan

An array of topics are covered in each of the core domains.


Semester - I

  • Food and Beverage Operations
  • Rooms Division Operations
  • Airport Operations - Ground services
  • Basics of Tourism
  • Communication at workplace
  • Basics of Computer

Semester - II

  • Food and Beverage Supervision
  • Rooms Division Supervision
  • Airlines Operations - In-flight Services
  • Tour & Travel Operations
  • Business Communication
  • Computer Reservation System

Internship Period

  • Internship 16 weeks


  • What makes the DHATO Programme at IIAS unique?

    At IIAS, we go above and beyond to impart invaluable skills that come in handy in the modern workplace.

    Multidimensional careers: The combination of 3 allied sectors with a vast scope of career opportunities makes this a unique programme opening doors to enormous job opportunities.

    Skills. Enhanced: with Practical sessions in our state of the art simulation labs. Included IT Literacy: Sessions are provided to develop relevant IT skills required in the modern hospitality industry and the problem-solving skills of the students are enhanced throughout the course curriculum.

    Dedicated Employability Training: With mock interview sessions, grooming workshops, and dedicated Communicative English classes to help boost your communication skills and confidence.

  • What kind of placement support does IIAS provide?

    Our dedicated Student Career Services Cell assists each student with internships and placement. Upon completion, students can get recruited into cabin crew or as ground staff by prominent airlines, or enter into leading hotel chains and travel MNCs.

  • What kind of career opportunities are available?

    This industry has not only some of the most well-paid jobs but also ensures a quality lifestyle. There is a wide range of job profiles that are found in the field of aviation, hospitality and travel management. Students can avail roles such as:

    • Cabin Crew
    • Ground Staff
    • Airport Executive
    • Airlines Security Officer
    • Load and Trim
    • Customer Service Associate
    • Housekeeper
    • F&B Executive
    • Front Office Associate
    • Guest Relationship Officer
    • Tour Operator
    • Travel Advisor
    • Itinerary Planner
    • Fares & Ticketing Officer
    • Travel Desk Executive


Placement Information

Students who successfully complete their Diploma in Hospitality, Aviation & Tourism Operations can be assured of receiving the opportunity to appear for a wide range of jobs across the 3 sectors. IIAS students have been recruited in entry-level positions in leading organisations such as: